Orchcom AgentAI Agent for Ecommerce
From browse to checkout — one runtime, every decision.
One runtime orchestrates discovery, order, and fulfillment across every system — governed, traced, executed live.
Strategic Challenges
Modern commerce faces unique competitive pressures only advanced AI can resolve at the root.
Inbox Overflow
Hundreds of messages per day across Shopee, Lazada, Facebook, Zalo. Replies are late, customers wait, conversion suffers.
Endless Order Tracking
'Where's my order?' — asked hundreds of times a day. Staff lose hours on manual lookups.
Complex Returns
Size swap, color swap, refunds — every case is different. Manual processing is error-prone and slow.
High Cart Abandonment
74% of carts get abandoned because guidance is late, sizing isn't clear, or shipping questions go unanswered.
Orchcom · Solutions for Retail
Design, operate, and scale intelligent commerce experiences on a conversational substrate.
Multichannel Inbox Reply
AI replies to messages from Shopee, Lazada, Facebook, Zalo, TikTok Shop in parallel. Seconds-fast, 24/7.
Smart Product Recommendations
AI suggests products based on intent, compares options, advises on sizing — conversion up 30%.
Automated Order Tracking
When a customer asks about their order, AI looks up the shipping status instantly and replies in detail.
Automated Returns Handling
Walks customers through the process, creates return requests, notifies on receipt. Cuts processing time 50% per case.
Closing & Upsell
AI proactively engages browsing customers, suggests bundles, free-shipping uplifts to boost AOV.
Native Integrations
APIs for Haravan, Sapo, Shopify, WooCommerce, Nhanh.vn. Real-time sync of products, inventory, and orders.